New Technologies Used in Chatbot Platforms Enhancing User Experience
The idea of bots and Chatbot Platforms can be a little intimidating because, after all, robots changed the way we used to perceive living and professionalism.
To be honest, they kind of freak us out!
Jokes apart, the truth is they aren’t here to take over the world but to make life easier and more productive in terms of working. With the chatbots’ innovation, the burden of time-consuming tasks was quickly transferred to an automated system, allowing the businesses to serve their prospects better.
They leverage messaging platforms like SMS text, website chat windows, and other social media platforms to receive and respond.
But the questions are: What types of business bots exist? How are they using Technology for constant learning? What is a chatbot platform?
What end-users expect from chatbots?
To answer these questions, let’s dive into some more details. Moreover, the key things your prospects want or expect from chatbots are:
- Get prompt solutions.
- Considering their queries instantly.
- Guidance and a better knowledge base throughout the process.
- And a seamless user experience.
Now all this can be achieved with constant advancements and how chatbot development platforms are working towards adopting new technologies to make bots smarter and intelligent for the future.
There’s no doubt that bots are one of the crucial elements to succeed in the digital marketplace. It is one way to stay competitive in modern-day commerce and automate systems as soon as possible.
Value of bots in the market
So this is seen in the rise of multiple industries, especially in e-commerce. The increase of self-checkout at e-stores and other online marketplaces shows how Chatbot Platforms lead businesses towards ultimate glory.
The business giant “Amazon” came up with the stores without any cashiers, limiting human intervention to only necessary queries. It means how rapidly chatbot development is shaping brands.
The value of bots comes from their ability and powers given by the chatbot development platforms. Every single element together makes it a successful chatbot to support any particular brand or business.
AI bots have already touched businesses, from banks and hospitals to real estate and e-stores, and all types and sizes of units. They aren’t just benefiting businesses but also providing support to non-profit organizations and educational institutions.
The chatbot development is emerging quickly and supporting bots to get more feasible and flexible in terms of conversation. The majority of digital businesses are offering chatbot-based solutions for their users and expanding their power.
Here are some of them and how they’re advancing chatbot development.
So, let’s discuss what the new technologies used by Chatbot Platforms are.
Artificial intelligence and NLP
Mainly, there are two ways through which chatbot development platforms formulates bots:
Pre-set or Rule-based chatbots are those users who provide inputs by selecting buttons or options instead of typing themselves. It limits users to communicate the actual query.
Whereas, AI-based and NLP (natural language processing) chatbots are way more intelligent and can continuously learn while interacting with the users.
According to Chatbot Platforms, the first type is the easiest to implement but doesn’t make a greater impact. However, AI-powered bots can still make a major impact on the business in less time and effort.
With the right choice of the chatbot development team, you can save lots of money and raise revenue and overall customer support services.
Hence, chatbot development platforms use high-end technologies such as NLP and AI, the way bots are formed with this Technology are already emerging the best and improving constantly.
With these, bots can have a better future, as it’ll be able to:
- Respond precisely to user’s queries.
- Understanding the user’s intent.
- Ability to collect information for analysis.
- Develops an EQ or emotional sense.
Hence, AI, Machine learning, and NLP help chatbots interact in a more human-like way.
E-Commerce Chatbot Platforms
Chatbots have proven their caliber to be highly effective at raising sales and leads to many types of business organizations. For example-
- Real estate- A real estate company can use Chatbot Platforms to gather relevant and qualified leads and can save time and get a better customer base.
- A beauty salon- can leverage chatbot development platforms to attract and engage new clients and more manageable appointment bookings in a few taps.
- Restaurants- can use a chatbot to accept to-go orders and to offer a platform for customers to order in a few minutes or dining reservations.
These are some of the impactful applications of chatbots, but there’s one industry that is getting full-fledged day by day. And here it is- E-Commerce or online retailers.
As per the chatbot development platforms, it makes perfect sense. E-Commerce businesses happen online, and bots can be with the users every step of the way. E-stores are gaining popularity and huge appreciation in terms of services and convenience.
Even with limited funds, it’s easy to integrate a chatbot via Chatbot Platforms. It is estimated that by 2040 95% of purchases will be online; this says the future of bots is quite bright.
According to Shopify, in 2017, eCommerce was responsible for $2.3 trillion in sales, which is nearly double to $4.5 trillion by 2021.
The chatbot development is also amalgamating voice-activation, which converse users via pre-recorded audio messages instead of written text.