Key Chatbot Statistics You must know in 2020
Does that field of technology, artificial intelligence, machine learning, etc. interest you? And are you interested in knowing various facts, figures, and statistics of a particular industry to understand it better? If yes, then you have landed at the right blog. Here you will know about some fascinating chatbot statistics which may even blow your mind!
What are chatbots?
A chatbot is a software that relies on technologies like Natural Language Processing and Machine Learning to “understand” and reply to the user’s messages.
The majority of existing chatbots nowadays are powered by rules and sometimes artificial intelligence.
There are two types of chatbots:
The software can perform an array of tasks, ranging from lead generation by lead generation chatbots to content automation, customer support, or recruitment.
1. One which functions based on a set of rules
2.Other which uses more advanced version i.e., machine learning and AI
History of chatbot
Although most of the technological developments in chatbots have occurred in recent times only, chatbot statistics show that a chatbot concept has been around for a much longer time. Let us look through some of the early developed chatbots –
- ELIZA: It is considered to be the first chatbot ever made. It was developed in 1966 by Joseph Weizenbaum at Massachusetts Institute of Technology (MIT). ELIZA recognizes keywords from the user input, and then it shoots a response using them from pre-programmed data. This feature made the user feel that he/she is having a conversation with a real human, although it was a mechanized process.
- PARRY: Kenneth Colby made it in 1972, who was a psychiatrist based out of America. The chatbot simulates a patient with a disease called schizophrenia. This program resembles an individual’s thinking and thus helps a lot in studying various aspects of the disease.
- ALICE: After Jabberwacky in 1988 and Dr.SBAISTO in 1992, ALICE was developed in 1995 by Richard Wallace. Unlike Eliza and other previously developed chatbots, the ALICE chatbot used natural language processing, which resulted in more refined performance, flexible and accurate conversations with the user. It was open-source for the developers for using technologies like AIML (artificial intelligence markup language) to create their chatbots powered by ALICE.
- The period between 1956 to 1974 is known to be the golden years for artificial intelligence as there were great strides which one made in this field during this time.
After looking at the fascinating history of chatbots, it’s time to look at some of the chatbot statistics.
- The first chatbot, ELIZA, was created in 1966.
- According to chatbot statistics, today, more than 1.4 billion people use some form of a chatbot!
- Chatbot statistics prove that a chatbot on websites can answer up to 80% of the standard questions.
- Some research on chatbot statistics suggests that 64% of users said that 24/7 online availability was the best feature of chatbots.
- 15% of people have been using a chatbot to communicate with a business, according to some chatbot statistics. Continue…..