7 Reasons You Need Chatbot for Your Business

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Introduction to chatbots

How chatbots are changing the world

recorded that 58% of users say that chatbots have changed their expectations of customer service and a similar one by Chatbots Life mentions that companies will save 2.5 billion customer service hours using chatbots by the end of 2023. There is no doubt that chatbots have permanently transformed the way customer service and the sales industry functions. 38 percent of the consumers have a positive perception of chatbots and 69 percent of the customers interact with chatbots at least once a month. It is safe to say that chatbots are here to stay and the future belongs to smarter AI-based solutions which can make the user experience better, save time and engage users in multiple ways and on multiple platforms.

Here are 7 reasons why Chatbots for Businesses

Always available customer support

One aspect of a business to which chatbots have proven to be indispensable is customer support. With a chatbot for business, you will never need to think about unattended customers again. After all an automated solution that can answer your customers’ queries, provide them information about your products/services, help them raise complaints (and the list goes on), is bound to become a panacea for all customer needs.

Another channel through which a Chatbot for business helps customer support is the kind of connectivity it provides by being always available on your website or a Facebook chatbot or any other social platform you prefer. Customers can reach out to businesses anytime they want, ultimately leading to a better experience which results in more and more satisfied customers.

Improved Lead capturing, and conversion

Time and cost savings

Gaining insights about consumer behavior

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BotPenguin is an AI-powered Chatbot Platform, Builds incredible Chatbots to Communicate and Engage your customers on the website, facebook and other platforms.

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